Social Impact

The Theory of Change

GGateway seeks two local, interconnected developments within the ICT industry: business growth and people growth. Its model foresees a three stages change scenario: 1. GGateway demonstrates (a) integrated training as a means of deepening employable skills, and (b) commercial delivery to a global marketplace not yet familiar with Gaza’s potential through GGateway’s projects by prospective clients and employers of ICT graduates; 2. GGateway transfers after each project, new work to local firms, introducing new international buyers directly into the private sector supported by commercial skills training for firms and clients; 3. GGateway multiplies its learning, by working with local trainers and employers to embed the concept of a capacity building workplace and international client relationships building leading to new workflow for Gaza. The size of Gaza’s ICT allows direct influence with a proof of concept and adequate support for change.



Impact Sourcing

GGateway’s pioneering and innovative Business Model offers employment in the ICT outsourcing including the Business Process Outsourcing (BPO) industry to people from disadvantaged families, now called Impact Sourcing. GGateway’s approach is unique in that and incorporates a comprehensive program of employment and higher education to support young people in building their future. Working in Gaza, where young adults have talent as well as an ambition to improve their lives, GGateway offers a structure that enables youth to develop their skills, grow personally and improve the socio-economic well being of their families. By offering work experience in the outsourcing industry (and the opportunity to pursue higher education) GGateway creates an enduring, life-changing environment for young men and women who otherwise face limited employment options.


GGateway’s value proposition and unique selling point lies in the concept of Impact Sourcing, which directly impacts those most in need while delivering real business value to clients. With the explosive demand for digital content, Impact Sourcing satisfies the demand across industries, for a raft of data and content management processes to support the development of new products and services. GGateway adheres to the same high standards as any traditional Impact Sourcing provider with a commitment to quality, security, and deadlines for the projects.


Geographical and linguistic considerations are a part of the impact sourcing value proposition, as companies seek a range of engagements with their markets. This trend positions Gaza well to capitalize on Middle East and North Africa (MENA)’s ICT growth. The global outsourcing market is currently valued at 512 billion dollars. Gartner estimates that the BPO total will grow to 574 US dollars billion by 2015. Impact Sourcing is estimated to make up 11% of that market and was listed by the Association of Outsourcing Professionals as one of the ‘trends to watch’ in 2012. Geographical and linguistic considerations are a part of the impact sourcing value proposition, as companies seek a range of engagements with their markets. This trend positions Gaza well to capitalize on MENA’s ICT growth also with the advantage of Arabic language content creation.


GGateway connects Gaza with the global trend of impact sourcing and seeks two local, interconnected developments within the ICT industry: commercial growth and human resources depth.





Capacity Building

GGateway belief is that technical and personal skills are two halves of the professional development. This is what made GGateway is a capacity building environment by offering specific training sessions for its employees. GGateway capacity building programme bridges the gap between graduation and employability, addresses the cultural aspects, and responds to its employers’ and clients’ needs. Each GGateway Project’s plan includes a tailored capacity building programme comprehensive of technical to soft skills trainings, from the theory to the practice.